Shipping and Return Policy for Easy Fold Mobility Products
At Easy Fold Mobility, we strive to provide our customers with a seamless shopping experience, including transparent shipping and hassle-free returns. Please take a moment to review our Shipping and Return Policy below:
Shipping Information:
- Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times may vary based on the destination and chosen shipping method.
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
- Shipping Restrictions: Please note that some products may have specific shipping restrictions based on size, weight, or destination. Any such restrictions will be clearly communicated at the time of purchase.
- Shipping Damage: In the rare event that your order arrives damaged during transit, please contact our customer support team immediately for assistance.
Return and Refund Policy:
- Return Eligibility: We accept returns on products within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
- Return Process: To initiate a return, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
- Refund Process: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part. In such cases, we will provide a prepaid shipping label for the return.
- Restocking Fee: A restocking fee may apply to certain returns, which will be deducted from the refund amount. Any applicable restocking fees will be communicated at the time of initiating the return.
Contact Us:
If you have any questions or concerns about our Shipping and Return Policy, please don’t hesitate to contact our customer support team at . We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Easy Fold Mobility for your mobility needs.